Please review this resume and tell me what you think.?
Objective
I would like to apply myself to an executive-level position with responsibilities in Technical Support and Customer Relations.
Strengths
•Project Management Team Building & Leadership
•Staffing & Budgeting Planning & Scheduling
•Process Improvement
•Customer Service and Support
•Call Center, Management, Telephony, Computer Telephony Integration
•Proven ability to reach goals.
COMPUTER SKILLS
•Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux
•Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)
•Photoshop 7.0 Illustrator AS400 Symantec Products
•Panda Internet Security McAfee Products Lotus Notes
•Symantec Ghost
•Acronis
•Configure
•Linux/server
Accomplishments
•Single handedly handled network troubleshooting for eleven computers
•I directed the customer service and technical support for a fortune 500 company
•As of May 2005, was the only employee to sell a Mobile Technology Plan
• I have exceeded corporate projected sales by over 50% during 2004 fiscal year
•I have acknowledgement by several customers for exceptional service to corporate office locations.
Experience
Current
Tiger direct
Business Account Manager
Business to business Sales
•Meeting sales goals
•Prospecting Client’s
•Taking in/outgoing calls in a call center office setting.
•Faxing quotes daily to clients.
CompUSA Inc. Raleigh, NC (December 05 – November 06)
Technical Services Manager
•Opening and closing store responsibilities, including cash management for a Multi-million dollar company.
•maintaining Profit & Loss statements for the entire technical services department
•Hiring, scheduling, training, and managing a team of 8-11 associates
•Ordering, sourcing parts, and communicating with multiple vendors
•Communicating and appropriately handling all customer issues, finding solutions to every problem
•Motivating sales, upgrades, and all other technical services in order to maximize
Profit and sales
•Providing support for all store staff and equipment
Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)
•Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE
•Answered in/outgoing phone calls
•Signed in new clients
•Maintained in/outgoing faxes
•Handled in/outgoing Mail
•Filed all documents in office
•Designed and installed computer network
•Made visits to maintain and upkeep the network and servers.
•Designed advertisements and brochures to increase involvement in the academy.
•OFFICE ENVIRONMENT
Merchants Tire and Auto
3-2008/
•Analyzed problems and developed solutions within an appropriate time frame.
•Made constant clear communication with employees and management.
Just Tires
Service Technician
2-2007/3-2008
•Made constant clear and concise communication with employees and management.
•Analyzed problems and developing solutions within an appropriate time frame.
•Performed services within the specified timeframe.
EDUCATION
•ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005
•Wilfred Laurier University Kitchner, Ontario September 2001—December 2002
References
• Available on request.
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First of all, be sure you can use a font or eliminate words to make sure you can fit it on two pages, most. For your level of experience, that would be sufficient, where one page would be too cramped and actually difficult to read. You can eliminate redundancies such as “References available on request” if they are spilling onto a third page. (Can’t tell on yahoo)
When you finish your resume, take care to use consistency with heading sections with ALL CAPS (e.g., Objective isn’t, but Education is) Not sure why OFFICE EXPERIENCE (respelled) and OFFICE ENVIRONMENT are all caps. Use your starting date on your current position, to make it look like your other jobs. Either spell out the months or abbreviate but be consistent. Use capitalization and lower case consistently. (e.g., “Mail”?)
My personal opinion is there are too many categories (4) before the actual work experience, but that the content is very valuable. Could you move the computer skills below the experience? Could you combine Strengths and Accomplishments (maybe not but worth a look)?
For the Objective, could you make it more “active” than you would like to apply for a job, e.g., Objective: Executive position in Technical Support and Customer Relations in the ____ industry. Even better, maybe you call it a Summary and you describe what you’re bringing to the table. I am not sure that customer service and tech support even has any executive level positions? is what you are looking for to be the manager of a support dept? If so, say so. You might be mixing up your Canadian terminology with American. Have an American in your industry to review your revised resume before submitting it.
Please use spell check on your resume before sending it to anyone else.
Your experience *should* speak for itself, but when there are sloppy spellings, etc. in a resume, an employer is going to ask, where else is her attention to detail lax?
I think it is too long. It should be able to fit on 1-2 pages. You should only provide a snapshot of what your experience and leave them wanting to know more! You have great experience, but the format does not flow well.
Take out the “i have” stuff. Put the software experience in one bullet, not six.
Ok, I started listing a few items, point by point, but as a hiring manager, there are too many “red flags” on your resume, to list.
I hate to be blunt, but here is the truth, there are hundreds, if not thousands of people looking for the same job you are. If you do not get your resume in the “call for interview” pile, it will be buried in the avalanche of others.
The more red flags, like bad punctuation, spelling, capitalization and odd listing of job order you have, the less chance you have of getting called.
So, I would love to help you, I have over 20 years experience in both getting the job or hiring for the job.
But I find too often on Answers that people ask for something that uses up a large amount of my time and expertise, then they can’t even be bothered to choose any best answer, and/or, they are too lazy to use my help, as there are no magic and easy cures to the mess America is in.
So, instead of going over point by point, I suggest you find someone that can help you. Sorry.
Good luck with your resume, there are literally hundreds of books on the subject and most are helpful.
It’s way too long.